On Ascension weekend, Sarah took the train with her two children, ages 3 and 5, and a baby seat. Journey Zurich - Altstätten SG, almost 100 francs. The train was completely full. Impossible to find four seats together. So he settled as he could on the stairs of the car, moving away when someone passed.
The reviewer arrived. Not for a problem with the ticket, but to tell her that she had to leave. "Evacuation zone, you can't be here." Sarah explained that the children were half asleep and that she had nowhere to take them. The reviewer did not give in and returned a few minutes later with a different tone: "If you do not leave now, I will expel you.“ There was a crossing of words. The other passengers were watching. Finally three seats were freed and the matter was closed.
CFFs, consulted by 20 Minuten, said they “understand the frustration” but that the stairs must be clear for safety reasons. And technically they're right. The problem is that the train was full because the company hadn't added wagons for a weekend that everyone knows is in high demand. When the system fails, the rule is applied just as strictly. And the one who pays the duck is the one who has already paid the ticket.
Several passengers then approached Sarah to ask what had happened. None understood the reviewer's behavior. There is quite a distance between applying the rules and doing so with two small children in front.